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Unfortunately I hear a story like this about nearly every brand...
Ironic that you should mention JLC, another favorite brand of mine. There are more than a few service horror stories floating around about that brand as well. And you'll invariably find someone in those threads saying "I've never had this sort of issue with AP". The sad fact is that all brands drop the ball from time to time and manage to alienate existing and future customers. Patek? I have a friend who bought his wife a quartz Patek (thaaaaat's right) and it was away in Switzerland for a YEAR for a battery change. And then the sales person dealing with it told him he "should have bought a real watch instead". Not kidding. I've read similar horror stories about Rolex. No brand seems to be immune to this sort of thing.
For the prices we pay for these timepieces we deserve far better...
I had some bad luck with AP.
I decided to act like Euronews is acting with some stories just having the headline: NO COMMENTS Before the photos, still a couple of facts: I bought my RO 15202 from an AP Boutique mid January 2015. The watch did not work for many weeks and I took it bac...
OMG....
Well you know my opinion on AP so no further comment required out of courtesy.! Other than this I hope you are all well my friend Andy.
Can you guess what I did?
I placed both of my AP aside and placed my Ceramic Daytona to my wrist. That watch represents beauty, value and real quality . Far from being rubbish. I really enjoy mine. Best my friend, Kari
I am wearing mine now too....
Absolutely love it.....I actually saw another last week at SalonQP, pic on wrist scan Harrods were also surprised to see one which was funny. Have you heard that Tudor are releasing a new piece next week..? Apparently something they do in Nov. Andy.
Not heard but will have a look.
I got my first Rolex on 26.4.1986 - on the same day Tschernobyl exploded. After that the watch has been serviced three times, in average every 10 years. My nephew is still wearing it often and during these over 30 years there were never the slightest prob...
I've owned only one AP
That was 15 years ago. An oversized watch with a nice JLC movement. I do like the traditional looking watches they have made. Never cared for the RO, just personal taste. The last few years I've read too many owners horror stories to think about buying on...
Just unbelievable
And this is a * luxury* company? I think I would be very tempted to do something like this: Tank My Lemon
I am thinking about options, some of them pretty rude.
But such watches... no comments. Best, Kari
Do you really think it will hold the ink inside?
I am sure it would leak and spoil my best suit. Kari
Don't laugh!
I have one or two really nice suits. If I would wear an AP pen in the pocket of my light grey suit and go to a meeting, it would become a disaster. Hey, now I know! With AP pen choose the colour of the suit based on the colour of the ink. Best, Kari
Why would somebody broil fried eggs on an AP movement....
....this is incredible. Keep us up-dated on this one please.
I have no answers, just questions.
On the other hand; my two RO have been "serviced" 4 times plus movement change. I did not get one single answer from AP. Luckily, a nice master watchmaker explained me some of the problems after having a look without opening the back. Best, Kari
That's unbelievable!!!
I can\'t understand how a well known brand such as Audemars Piguet can give back to a customer a timepiece in this state. That\'s not possible. They are fully discredited. Even an horology intern know that. My watchmaker teacher always tell us that there\...
There are companies and companies and
there are watchmakers and watchmakers. We all are different. Is Opel a luxury car? The retailers sell it (nearly) like that. I think luxury is something much more than the old Brand Image. It is also quality and performance. Best, Kari
Fully agree with you Kari
Well, I hope this sad story will end nicely. Best wishes Alkiro
I'm not a big Patek collector
but just sometimes I feel that in this issue somebody is giving me Sh*t and Big Time. Best, Kari
Tell you what...
send it to me I'll give it to my watchmaker and for fraction of price you'll have perfect working AP for years... and then you can give me pen
I could easily to give it to a Master Watchmaker
who is working for Patek. However, I am so old fashioned that I believe in a simple concept: AP should settle the mess around things they have produced. A luxury brand... Best, Kari
Lol at Ares – maybe he thinks you’re a scud, Kari.
If he doesn’t want to take a chance on the pen, I’d be willing to risk it – taking one for the community and all that…haha.
If you want it, I can give it to you.
And you can be 100% sure that it's unused. It is not polite to give a present away but I have a little bit of issues tolerating anything which reminds me of Audemars Piguet Royal Oak. Best, Kari
Your watches will be repaired....one way or the other....
and then with cuff links and pen you'll have nice set to enjoy Best
If they will be one day in the condition
that I can sell them Bona Fide, they will go light lightning. I am an old man already but not as old as Bob a.k.a. Masterpiece from Hawaii. I have NEVER in my life seen similar overall "quality". Not even when I got as my first car a Soviet Lada in 1974. ...
if you don't like the pen you should sell it :) it would recover at least part of the losses :)
seriously thou I still think they will replace it or finally fix it one way or another. If not sell the pen
I promised the pen already and if Ares wants it, he gets it.
I'm in oil & shipping. I do not sell giveaways. It's a nice pen but I am a leftie and I really can't write with ink. Half of the written text will be on my left hand. Best, Kari
Absolutely appalling
Are they seriously qualified to make watches, let alone luxury watches? They will have to give you a full refund. I must admit, I like the design of this watch and like AP in general but I am glad to say that I don't own one and I will not be tempted to p...
They will not, I'm sure.
If AP wanted to be reasonable and decent, why did they not change also the case of my perpetual? Now I have a watch with "wrong movement" compared to the Certificate of Origin. If I would like to sell it, which sounds bloody logical, I would loose a big b...
I really do not insist.
My philosophy is that decent people know what is the decent thing to do. Best, Kari
Doubtful of a full refund
but i hope they manage to make things right replace the entire watch and triple QC the damn watch. Surprised for a company of such standing to have such issue so soon after the repair. Keep your chin up they will do the right thing.
A luxury manufacturer acts like one
and I surely know how it works. There are incredible stories about the service I have received from one manufacturer and it's really a huge difference compared to one calling themselves "luxury". Like I have stated many times, luxury is acting and perform...
Another One Bites the Dust
I have had several jumbo's, but this new 15202 is supposed to get a yellow gold rotor, while yours doesn't seem to be yellow at all, except for a small part. I am a bit confused. is it any LE?
as he said...."and my personalised oscillating weight".....
maybe that's root of all problems
How can that happen???
I know AP approves design of the personalised oscillating weight and i doubt they would put one that would do this to the movement? some other reason perhaps.
Like said, the problems started before the personalised oscillating weight
and I have such a thing in only the other watch. Problems are deeper, much deeper. Best, Kari
The problems started before I got the personalised rotor
and it was assembled after the watch collapsed for the first time. Kari
That's what i understand...
thanks for clearing it up, i hope you get a positive response regarding this, saw you QP RO, beautiful watch.
The watch and the concept is stunning!
But because I like quality, I'm dreaming about a PP Nautilus made of steel with 240Q movement (same as 3940, 5140) and 120 meters WR. That would be stunning! Best, Kari
I had similar experience
I purchased a chronometer Bleu pre-owned from an ad. Wore it a couple of times and it stopped. Dealer sent it to journe and over 2 months later it came back. Wore it a couple more times and it stopped again. The watcheck was beautiful in mint condition bu...
I am sorry for you.
The difference is that you bought a pre-owned watch and thus, you can't know the background. I bought both watches brand new. I got my 15202 still warm from the oven because I ordered it from an AP Boutique and had to wait (plus pay a big deposit) for qui...
President elect of US has been in the court some 3,500 times
during the last 30 yeas. Yes, it seems to be the custom of the country. I am too tired and disappointed to go that route. Best, Kari
I would make them pay
Otherwise they have no incentive to changes their practices. This is the utilitarian aspect of litigation.
I rather focus on my business and I think they do not even deserve a fight.
The lesson learned to me is that I will see that my organisation will always threat our clients opposite to AP. If we make a mistake, we pay it back with fair interest and ultimately everything goes out from my pocket. And you know what, I am proud of tha...
Kari, as I emailed, this is unacceptable!
AP should be ashamed about this. Quite embarrassing for them.
The AP people I have met are nice and seem to be very sorry.
Nothing bad to say about them. But the products... Best, Kari
As a new AP owner this account is frightening...
What is that stuff on the movement anyway? Dirt? Oxidation? Hard to tell from the photos. Whatever it is it is totally unacceptable and AP needs to make this right in a hurry.
I do not know what it is
and I can't understand how it can happen to a watch which has just been produced, then serviced, then serviced... It seems that the sh*t in the movement is also between the wheels. That might explain the lost accuracy. I do not know. I am, to put it very ...
Like an orthopedist using a baseball bat to generate more business...
perhaps someone sprinkled some bustelo grounds in there to ensure you would need repeat service down the road, just not anticipating it to be so disturbingly obvious. AP, this is bordering Res Ipsa locquitor. Because if this story, I feel compelled to rep...
Unfortunately I hear a story like this about nearly every brand...
Ironic that you should mention JLC, another favorite brand of mine. There are more than a few service horror stories floating around about that brand as well. And you'll invariably find someone in those threads saying "I've never had this sort of issue wi...
I have heard some stories.
But I am just speaking about my two watches and the service those have received. I saw in another forum a post of a new Patek having a small particle (one) in the movement. That's a small issue and those are typically corrected relatively fast. My experie...
First of all, I bought both watches brand new
and I was "lucky" that they both stopped working just after purchase. The warranty of 15202 was extended with one year and the QP to 5 years. I have had minor problems with other brands including a very small issue. But these other brands have solved ever...
The question is: have they been properly serviced?
The new movement for your perpetual is unacceptable, AP should've given a whole new watch. Keep on testing your perpetual and try to get new official papers, but the truth is that if you're going to sell it, you'll lose likely a 50%. Street price of used ...
The watches have been serviced
in the Regional Service Centre covering half of a continent. I agree! I asked for the new paperwork with the new movement and I got a letter. That's incredible. If I would hate my nephew enough, I would give these RO to him. Plus the cufflinks. Best, Kari...
I'm very sorry to see these pics Kari :(
disappointing to say the least. I like the 15202 and was happy it could fit when sized to the smallest bracelet size. But I don't have the confidence to buy this now Cheers Robin
Let's see it from the positive perspective:
Even AP denies it, there was something badly wrong with their production and service. I got a huge amount of messages telling about very similar problems. At the same time the movement of 15202 is a very reliable one. I'm thinking, as an example, my 2 x 3...
Oh boy! Not good . Your ordeal of QP just ended & now this....
I can feel what is going thru your mind now and best as you said "No Comments" . I had issues with Ap service but it was quickly resolved and now for me the best is to stay away from the QP models and stick to the basics. I do have a 15202 st and besides ...
Words of a wise man, thanks.
If I could just turn this experience into business: if AP would agree to pay my average hourly earnings for each hour their products have spoiled my life. I would buy a Patek MR and not the cheapest one. Best, Kari
I like the way you are thinking ...
No matter what we say about Patek. The after sales is very very good and above all they are very reactive to situations and work immediately on damage control . For me even 5204p perpetual and split would also do ... The bad experience will have a lasting...
How true. Patek Philippe indeed know what the word "Luxury" means.
I love most of their watches but I love even more their service attitude. If a Patek of mine would have collapsed like my APs, it would have been fixed very rapidly and problem solved. The huge asset of Patek are the people in their organisation. From top...
I've read your post Kari...
...Many times now and looked at the pictures more. I\'m absolutely gobsmacked - no words. I\'d be so (pardon me) effing, blue-in-the-face angry. Ugh. I still can\'t believe those pictures! I\'m so very sorry this happened to you... as they say: Screw me o...
Guess how angry I am.
And guess how angry I am after investing around 70k to two watches I have not been able to enjoy and finally, I bought two pairs of AP cufflinks, bloody expensive ones. I wore those cufflinks once - did not have time for more because their masters (watche...
I can't even imagine!!!
As I said, I\'d be fuming and no matter how nice the pen - it really doesn\'t make up for that. No way!!! I feel for you... :-( Julian
The pen just adds the pain so it must go.
The first one interested got it. Simple. Best, Kari
This is just sick!
Altough i am a AP fan, experiences like this make me reconcider! Untill now i had no real bad exxperiences, despite the well overpriced Service fee's. Keep us informed and all the good for you! Grtz Raymond
Your patience is incredible
I know sometimes shit happens and I think most of us would give vendors we like a shot or two to fix problems, But this is embarrassing. Maybe just bad luck, but bad luck can be fixed by good service. You are a good customer - too good for AP imo.
I am not patient. I am more than boiling but try not to show my rage.
About bad luck: it can happen once, it can happen twice - perhaps even three times. But after all this sh*t, I would not call it very bad luck. I would call it very bad products combined with very bad service. Still I love the design and overall appearanc...
When the scenery of my life is like this,
the blood is not too hot. But still my cold blood is boiling. Best, Kari ...
Very serene
let's say; the opposite of your feelings toward AP ;-) Joking aside; would love to visit some day.
It was 29 degrees celsius at noon in Taipei today. :-)
I'm glad that you are not here on this subtropical island. Otherwise your blood will be boiling too fast... Joking aside. I'm deeply sorry to hear your sad (and already long) story. I sincerely wish you a satisfactory ending to it, in whatever way. Best, ...
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