Horological Meandering

I would like to share an experience regarding the repair and after-sales service of two different watch brands when issues arose with the respective timepieces. Below are some screenshots I originally shared on my Instagram Stories. I’m reposting them her...  

I look forward to reading other WPS members chime in. Enjoy!

Most modern consumer brands run a simple customer lifetime value calculation to figure out what they should/shouldn't do. In the case of the Zenith customer, it is pretty obvious they just torched a customer who had bought multiple times & was likely to b... 

Thanks for sharing! In a world where good customer service is VERY difficult to find, a huge shout out to Blancpain for the way they handled this situation! 👏🏻👏🏻 Zenith on the other hand, that’s like a bad nightmare. Surely they just lost a customer who h... 

But this may go some way to explaining just why in general Zeniths once they leave the store lose huge chunks of the cost. Marc

Great to hear it is similar also for others in other regions. Thanks for sharing!

My Blancpain triple calendar took almost seven months to service and my Leman Timezone is estimated at 26 weeks. In contrast, both JLC and Piaget had a 5-6 week turnaround.

this isn't about asking for a free service. It's simply a request to fix something that broke and is actually their fault. If they claim it's normal for a watch to get stuck after just 3.5 years, then they have a problem — not the customer. Moreover, Zeni... 

$hit happens. I could cherry pick one day in my marital relationship, and everyone would agree we are heading for a divorce. However, that one anomalous day in 10-years is not indicative of a trend. Don’t get me wrong. I appreciate the information and I f... 

I requested service for a damaged bezel on my Blancpain Flyback Chronograph Rubber/Steel 2185F-6530-66 model, and they said the rubber bezel part was discontinued and that they would make a new one when the time comes. I received the watch with a newly ma...  

I contacted them regarding a deployant claps issue, which they responded to saying this was a known fault in an older design and they replaced it with their new system free of charge, I recall shipping being covered also. I have tried to buy straps off th...