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Horological Meandering

Thanks for your feedback as a practitioner on both sides, very valuable insights indeedl!

 

Your post confirms my (merely driven by gut feeling) impression that the usability aspect as well as the added utility of smart watches can make a difference in modern 'always online' times. Now Apple has proven that a 'gadget' and 'luxury' are not mutually exclusive terms. Plus, they did what almost not other company can - they offer a fantastic mode of seamless integration of different technology items into a well-working whole.
Second, the service aspect, or in general the disregard of the customer once he/she has left the money at the dealers drawer. Even if this is perceived so, there are, your experience and many, many others, a great number of cases where after sales was a less-than-optimal experience, across the board of all major brands. This has to change very soon to the better.
Now here I see a very worthwhile area for improvement with immediate return. Perhaps the current industry landscape might yield the beneficial push into a better direction.
Thanks again for sharing your experiences,
Magnus

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