Your post confirms my (merely driven by gut feeling) impression that the usability aspect as well as the added utility of smart watches can make a difference in modern 'always online' times. Now Apple has proven that a 'gadget' and 'luxury' are not mutually exclusive terms. Plus, they did what almost not other company can - they offer a fantastic mode of seamless integration of different technology items into a well-working whole.
Second, the service aspect, or in general the disregard of the customer once he/she has left the money at the dealers drawer. Even if this is perceived so, there are, your experience and many, many others, a great number of cases where after sales was a less-than-optimal experience, across the board of all major brands. This has to change very soon to the better.
Now here I see a very worthwhile area for improvement with immediate return. Perhaps the current industry landscape might yield the beneficial push into a better direction.
Thanks again for sharing your experiences,
Magnus