Patekfinity
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Definitely send to PP
Just wanted to chime in. Definitely send to PP, don’t have anyone else open that watch. If something happens, you may end up with a frankenwatch with parts from other references or worse polished parts that are not PP certified. I’m sure you paid a pretty penny for the watch so make sure you do right with your money by parking the watch at PP and nowhere else.
I would ask the retailer that although this is unexpected, they should at least make it up to you by other means...maybe you name on the 5711 list or something you desire.
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5270G Issue - Help Requested
The month on my Patek Philippe 5270G-001 I purchased last month from a large Patek AD (who also sells preowned, one of the largest in the world ) on April 3rd will not change over. The issue didn’t become apparent to me until May 1st, which was the first ...
Your watch...
... needs a service at Patek. They will fix everything. The downside is the wait (3-4 months). I would have a word with the seller - although they did not realize about the problem most likely. Just bad timing :-(
I would not do it
and rather have it sent to Patek. Chrono QP can only be done in very few places without making a compromise.
Govberg...What the hell, they're a Patek AD
Call their Customer Service dept. and ask for Israel. I've spoke with him often and he fits the definition of "Customer Service". I would like to think they will take cafe of everything , including shipping, to make your Patek function as it should. BTW: ...
I don’t think you are hurting them at all ..
In fact this is not ever their fault.. it is just a mechanical problem that will happen sometime to any mechanical watch. A quick services at PP services centre will fix it no problem. IMHO I would send the watch back to PP services centre/factory for a p...
Unfortunate
this a symptom of someone adjusting the pushers during the "danger zone"?
For sure...
not saying you did but perhaps PO or while being admired for purchase by someone. I was more or less wondering if this is the symptom that would be seen ?
Not necessarily
can also happen without making any faulty adjustments. Had the same problem recently.
I’ve had great dealings at Govberg
However I’m sure it could just be a minor mishap on their end, I wouldn’t trust my watch with watchmakers outside of Patek. With Covid-19 I’m sure the service department is short handed, so the turn around time maybe longer then expected. Hopefully this w...
Definitely send to PP
Just wanted to chime in. Definitely send to PP, don’t have anyone else open that watch. If something happens, you may end up with a frankenwatch with parts from other references or worse polished parts that are not PP certified. I’m sure you paid a pretty...
The only PP authorized service in the US is Henri Stern and Sons NY, NY
The AD that you recently sold you your watch should bear the full responsibility for having your timepiece either repaired or replaced. If you bought your watch NIB then I would insist on a replacement other wise the AD needs to send it to Stern. Maybe ev...
Its actually
The Henri Stern Watch Agency. The offspring never made it to the billboard.
How old is this watch? Has it ever had serviced?
These are what 10 years old at this point. The early ones are dried up and are in need of an overhaul. Unless you bought with paperwork showing a full PP overhaul, in the past few years, it is a fact of life. Service it and move on is all you can do, unle...
Exactly, or return if you can,
if this watch was represented as running properly and you are so inclined.
Regardless of it's age...
It was recently bought, new or used, from a Patek AD and you would think that it came with a minimum 90 day warranty - Yes?
Request a refund from the AD based on the assessed value of the trade ins. Or get it fixed at Patek Philippe. Nothing else can be done.
But if you buy a used watch, these things happen. Frankly, it can even happen on a brand new watch, as I've seen it happen on a brand new 5396 annual calendar. Or trade the watch for another watch the dealer has. This is the risk you always take when you ...
Service
Definitely needs serviced. The wheel and mechanism are out of alignment and are not cycling through correctly. Depending on where you are located I am happy to take it in from you and send it back to Patek. But I see you bought it from Govberg so if you a...
Would not trust their watchmaker
I don't think it is good practice at all to use their in house watchmaker for a grande complication piece. Even if the watch comes back "working" you will have no idea on what damage will have been done where you can't see. These are super finely finished...
I disagree with the consensus...
It's totally reasonable for them to offer that their watchmaker fix it, and I personally would have no problem with this solution. If you insist on Patek servicing an out-of-warranty watch, that is on you. I think over-reliance on Swiss OEM factories to s...
I would not have a problem having the issue solved at the AD if a REALLY skilled and well trained watchmaker would take care of it. But the problem is that the AD will not get any necessary parts for the repair.
So there is only one solution: let it be send for a service at PP. 6 months will go by quickly and you can look forward getting your wonderful watch back.