jlc.thomsen
1722
End of the Story (I hope)
Alright guys, here's the end of the story.
I managed to get through to customer service in Le Sentier. I speak French and I had a long talk with Mme Maréchal in customer service-she was shocked by what happened- She looked up my watch in their system and it wasn't there. GOSH!!! what's going on here?
She explained that it had probably been sent to Bagijn Service Centre in Amsterdam, where they handled most repairs and warranties for the Nordic Countries.
So all the time we (the AD) were saying that we'll send it to AP and I talked about Switzerland without being contradicted it was going to Amsterdam.
I managed to get hold of Bagijn on the phone and understood that they knew about the mistake and it had occurred in their packaging department. They were preparing it now and were ready to send it. I'm expecting to pick it up latest Friday by the AD.
So all in all AP have outsourced some of their warranty services and repairs, which is fine, but there must be a strong protocol out there to check and re-cjeck that the watch you are actually packing is the watch on the paperwork. Maybe also a reminder to all AD's to check that the watch they are giving out is the watch that they sent out to AP service.
I can understand from the AD that it had happened before.
Right now I'm just hoping that my watch was no sent to another customer and that he accidentally damaged it-all in all not very comforting. You have this illusion that when you have passed the 2 security doors to the AD and you give your watch for service that everything is safe and will be handed with precision and respect to the values that are being handled and sent.
No matter of how safe you think it is make sure you the detailed pictures of your watch before sending it to service. Someting could happen. Always remember Murphy
This message has been edited by jlc.thomsen on 2015-11-18 08:00:53
AP mixing up RO watches coming back from service!!!!! Watch gone missing at the factory
After years of wandering, I finally got my RO 15202-beautiful and with still the additional year of warranty to be activated. For that it has sometime to go back to Switzerland and it's free of charge which is a great service. I got a text message 2 weeks...
Oh no! Good luck with getting your 15202 back!
That\'s a nightmare story. At least, if they do not find it, they have to give you a new one. That would be the least they have to do. Crossed fingers! Henrik
Sorry to hear but
I am not surprised. My own experience regarding AP based on two watces is more negative in one year then much over 50 watches in over 20 years. Based on the quality issues I have experienced, it is very difficult to place AP to something called "Holy Trin...
To cut the long story short:
I bought less than a year ago a new RO Perpetual and ordered 15202. The perpetual functioned some two weeks and the other one around a month. First 15202 was "repaired" by AP but the same problem appeared in a week. Now the watch is repaired again and I'l...
AP have some serious issues that need addressing
I have had numerous issues over the years with various versions of the Royal Oak. Currently my 26401RO is back with the service centre because the minute hand keeps on moving. WTF is it with the damn loose minute hand, every one I have had has done the sa...
I received a big amount of PM
telling about problems with 15202. I also met one guy in London who bought a couple of weeks earlier a new 15202 and he told me proudly that he has no problems. That was on Friday. Next week I got a PM telling that his new watch does not work anymore - ju...
You'll have your AP back, don't stress it too much....
I'm super sorry this happend, it DEFINITELY SUCKS.... But my out is that When there's people involved, there's gonna be problems. No matter how you look at it. And paying sky high for soemthing doesn't mean problems won't come up... You have your serial n...
Getting it back
I understand what you're saying-but still even if I get it back how do I know it hasn't been round and delivered to another guy in Hong Kong and worn for a couple of weeks etc... People involved yes, but this is basic shit putting watches in the right box...
You're right, 100%
It does boil down to what you say... somebody in switzerland had 'brain fart', no? Again, let us know what happens...
What a shame, another bad experience for you.
This one is nearly impossible to believe. I sure hope it works out for you.
another happy camper.....
Oh Boy! I'm starting to get a bit nervous owning a 15202ST as I'm in it for the long run.....at least: that was the idea.... Anyway: good luck and I hope it will get resolved quickly!
I am sorry for what happened,but I don't understand.....
you say you finally purchased a 15202( with ap at 6) so the latest model of 15202 and because it has an open warranty you sent it back to service?why did you sent it to service? The watch is brand new! Then you state that the watch is over 20 years old!!!...
I had to read it several times myself Mo.
The poster does own the new 15202. He sent it to AP within the first 2 years of ownership so they can do the waterproof test and extend the warranty for an extra year. It is a great offer from AP. But then he claims they sent a different watch back to his...
It was the wrong watch!!
The thing is that it was the wrong watch with all the right paper work coming back from Le Sentier . Normally they just do a pressure test and then extend the warranty. I thought it was running a bit slow, which the test in the workshop also showed (nothi...
Sounds like a story in a nightmare
Really sorry to hear this and I hope AP sorts this out for you. Keep us updated! Cheers Robin
Thanks for all the support
Thanks for all the support guys-a couple of days down the AP nightmare day and I'm still without news. Not even an email or sign that they are working on it-radio silence is what I have. I will keep you updated on what happens-for now the only support I h...
AP should stand behind there service department if they sent the wrong watch to you.
I think they should simply send you a new replacement if they cannot locate your Jumbo within 48 hours. Hope this works out. JerryW
I totally agree with you, Jerry
The fact that the OP has not heard anything from AP so far is already unacceptable customer service. He should have received a personal phone call from a very high-ranking AP executive who should have apologized for the situation and laid out a plan of re...
"To break the rules you must first master them" following up on the 15202 cock-up
I had to call the AP Dealer yesterday to get any news of the 15202 mix up. They had just replied with a very short message to the AD saying " we apologise for the misunderstanding and will send you the watch ASAP". Still no clue on when they will send it ...
So so sorry to hear about that...
This is an EPIC shit-storm from AP's perspective. i used to hear horror stories from other brands but never expected such a huge screw up from AP. Heads are gonna roll for this and I would demand a full explanation from them on this. AP definitely monitor...
Wow
Just wow. Fwiw pp photographs the watch when it comes in to make sure something like this doesn't happen!
I would wager that AP does the exact same thing
Only in this particular instance, it doesn't appear to have helped.
I wish you good luck in a such a sad scenario.
i am sorry to hear of your experience. I agree that human errors are forgivable, and forseeable, but the lack of an appropriate response from AP is poor business. I am glad to have learned of your experience, as I was pondering a perpetual calendar from t...
Such a shame .... Wish you good luck
I love AP, owned severals and I plan to have another one, but this situtation is unacceptable !!! Where are AP executives ???? On their ivory tower ??? I am sure they see this post, why they do not respond ? or call you ? I never had an Hublot and do not ...
Stil radio silence from AP
Can you guys believe this? I am still without precise news except for the "misunderstanding" note from my AD. Armanico, do you know if there is a AP moderator in this room? I will try to call AP and see how this works out.
I am the AP Moderator.
And I already forwarded this thread to a contact of mine at AP Switzerland a few days ago.
Sorry to hear your ordeal...
While my experience with AP has been totally opposite from yours, I do understand what you are going through is extremely unpleasant. Just curious, have you been in touch with AP directly or are you dealing with your AD all this while?
contacting AP
I have tried to post questions on other matters through their website earlier before this happened, and had no response. Will try to call them now.
End of the Story (I hope)
Alright guys, here's the end of the story. I managed to get through to customer service in Le Sentier. I speak French and I had a long talk with Mme Maréchal in customer service-she was shocked by what happened- She looked up my watch in their system and ...
There are lots of layers to this story.
In my opinion, your dealer did not do such a great job in understanding the situation, or in working on the problem. I hope after you receive your watch you will post a photo, and maybe even share your experiences with it.
Ending was not really happy at all
Hi Michael and everyone else. I went to pick it up last week; that was almost 9 days after I had the wrong watch delivered. Watch was nicely packed-see pictures. However when I unpacked I found scratches that I couldn't recognise and I refused to take the...
Open letter to AP
The 15202 is an icon. Fantastic movement almost a reference. Bracelet looks as it's manufactured by God. The thinness of the watch is intriguing. The way it slips under your shirt discretely and almost feels like a second skin in unparalleled. I have it ...
While I empathise with your experience
which was truly disastrous from start to finish, I find your criticism of our outstanding moderator MichaelC to be both unfounded and, frankly, a little mean-spirited. Yes, there are multiple layers to this sad tale. You have very eloquently outlined your...
Nick - my Dad had a great saying for us growing up.
"Consider the source". Look at the poster's history. Complaints about JLC not giving him free goodies or compensation after a medallion came loose from a caseback. Complaints about the cost of a service from Ulysse Nardin. And a 2 year absence on posting,...
Apologies to you MichaelC
Apologies to you MichaelC-it was not my intention. I've had a lot of great experiences with watches and positive feed back and service from manufacturers and you're right, I should post a bit more on these experiences too. However I feel that if something...
Other brands taking their heritage into customer service-what is it with AP?
Mentionning A.Lange, I would also include La Grande Maison JLC here. You just can\'t go wrong and I have had terrific service and after sales on all my JLCs. F P Journe too. The saying is that the ROO saved the brand in difficult times. But did it really ...
Hope you get it back in the same condition as you handed it :)
I agree with Michael here, the ad has not done a good job of giving you accurate information, but now that you found out it\'s coming back home, that\'s great news do post some pics of watch after getting it back, good luck. I am currently looking for a R...
I feel that your news is good. Perhaps your watch was not sent out to someone else
because the paper work would be incorrect. Could they make one bad mistake on top of another, maybe not. Hope your "story" has a happy ending. Btw your AP is a beauty.
My humble advice
Wishing you to receive YOUR watch asap at this point, even without considering what happened (if you\'ll be able to...), I strongly recommend you to refuse any kind of payment since you sent your AP to be serviced directly by AP and not by an outsourcer E...
sorry to hear about this
I hope that AP and your AD take care of you with this mess. Regards, ED-209
Any news re. your AP 15202 ?nt.
No message body This message has been edited by pastaboy1939 on 2015-12-03 05:32:46
Back with news soon
Sorry to keep you waiting. Will come back with news soon. Too busy at work these days.
News?
Yes everything is fine. I am enjoying my watch. See posts higher up in this thread "open letter to AP" I have had no response from AP and the AP moderator thinks I\'m a complaining moron. Other than that everything is fine. What is your situation since yo...
Are you a "Complaining Moron?" Well, let's examine the evidence......
You have used this site at least 11 times over the past few weeks to complain about the same bad experience with AP and your 15202 service. I understand and empathize with your situation but, in my opinion, you went beyond simply informing the forum of yo...
I understand Nick0
I understand what you\'re saying Nick0. But the shit hit the fan in this particular apparently simple extended warranty case I\'ve got my watch back despite of and not thanks to the AP customer service. This is a fact, but I\'d really like to stop this di...