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Bulgari

Hmm...that's unfortunate...

 

If they can't service then they should at least be able to direct to where they can. 

And yes, boutique people probably do need more briefing about the new pieces.  Although I have to add that I'd be interested to know how many boutiques even got a DR Tourbillon Lumiere.  I would bet that most Bulgari sales people will never even get to see one in person.  It is a relatively more obscure piece so I'm not surprised that you got a blank stare.  Now if an inquiry about an Octo or Endurer drew that reaction, then I'd really raise an eyebrow.  Nevertheless, they should at least be aware.  Hopefully it will get better with time. 

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