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Thanks Peter..
I do love Urwerk and I love their designs so I try not to let an otherwise anomaly case like mine define the company. In their defense what other company other than small indies can I get in contact with the owners? Martin Frei was wonderful in resolving everything and he cooled my concerns. My main gripe was communication in the beginning. These are not cheap watches so to not know what the solution was going to be was nerve racking. And exacerbating those concerns by ignoring my emails is not what I would expect from a sales director. Remy has since been pretty communicative but this all could have been avoided by being that way in the beginning. I had heard about the early issues in the 201 but felt that a company like Urwerk could repair a satellite issue. After-all satellites are their thing and it's not like we are talking about a vintage piece, it was from 2008. Their was probably only about 2 left on the open market and I was excited to have one of the two. But a watch first and foremost must be able to tell time and to be able to be serviced so although I preferred the 201 the 202 was a nice replacement. And the stars did align as only ten 202 BPT's were ever produced. So in the end, they did come through. Although my experience like I said, was completely different than yours (at least in the beginning).
Have you looked at the Sapphire Vision HM3 frog from MB&F? If I didn't already have the black frog I would be chasing that one. It's worth a look.
Jorge
Baby is back!!!
I am extremely pleased to share that I just received my Urwerk 203 back from service. As I shared before, this was my first experience with an Independent, and I had actually purchased this from a well known auction house, which was also posted on Urwerk\...
Good to hear your experience was a good one …
and that you received your watch back swiftly. Great work Urwerk !
Indeed great work to Urwerk
And hats off to Independents. Maybe this is the next level of collecting which is next to become (if not already) the future of watch collections. Peter
That's great feedback
I will definitely say this is probably the best service and after sales experience to date in my humble 20 years of collecting. I do have some positive experiences with AP (very recently) and some positive experiences with Panerai (late 2000's), but perha...
I see several who are following these examples...
But there is one brand (which I will not name) which I've been a little more disappointed with the quality and timing of servicing, despite the large production. Peter
Oh, I can name a couple easily. Maybe that’s the problem in the industry in general, the tolerance of poor after sales service and not naming the brands...don’t you think?
Personally I don’t take prisoners, I feel that bringing to light the shortcoming will trigger drop in sales, and that will force improvements...Nevertheless, I’m happy for you and your success!
Good to hear
Urwerk did a great job. My independents are fresh, so i do not need to bring them for service. I brought my Longines to service for the first time i serious start with collecting watches. Ones i brought a Tissot to service when on a morning it fell of my ...
Understand...
Sometimes the extreme scenario tests the bounds and limits of behavior. I think Urwerk could have treated me differently given that this was purchased outside their network - but yet, they delivered above and beyond this in multiple occasions - and I thin...
Longines from an official AD
I written about the Longines Conquest vhp gmt i brought for service. Quick respond, quick action. That could be i bought the watch at an official Longines AD. I do not always buy watches at AD’s. It depends where i see the watch i want. I have also good e...
Definitely enjoying this on the wrist again...
Damnit it's creating competition for my other new pieces I wish I had more arms!!! Peter
Incredible watch, incredible team!
Great to hear of youtr positive experience. I have always wondered how the 202/203 looks on the wrist. May I bother you and ask for a wristshot of this beauty? Please enjoy your newly returned UR!
Your wish is my command...
The watch face looks like a digitized cyclops with a wide toothy smile...The metal is a PVD-Platinum....The crystal is curved a little bit. Cheers Peter ...
Many thanks, dear Peter!
It really is a true marvel and a technical tour-de-force. Looks terrific on your wrist! Best, Daniel
The customers service is amazing
When i had my 103T in for a spa treatment it came back like new and within the time day told me it would take them . Kudos for Urwerk
Just picked it up again to give it some wrist time
Here a older pic but will make some fresh ones again soon ...
Wow incredible photo
I have yet to see one in person! It looks brand new!! Thanks for sharing, Peter
How very wonderful to hear
Thank you for sharing your experience and well done Urwerk team! You will be able to enjoy this watch even more than you did before.
Like
I really like Urwerk I just need a bigger wrist or a ‘reduced size’ watch. But don’t they look good.
Very cool! I am SO GLAD to read this!
I am So Glad to read this! I too had a good service experience with Urwerk too! Here's a write up of mine. www.watchprosite.com /
Awesome to hear about this brother...
And definitely something that will be imprinted in my collecting archives. Many thanks for sharing! Peter
I had the complete opposite experience..
I'm glad you had a quick turnaround and a wonderful experience. But mine was the complete opposite. The NOS 201 I had sent in could not be repaired (movement manufacturer went bankrupt) so I had to pay up for a 202 so I had to chip in an additional $17k f...
Interesting!
Seems like Urwerk definitely dropped the ball in your case! Yes, proper communication is definitely an important factor! You cite a lot of solid examples where they were deficient and could improve. Thanks for sharing! These unfortunate events do happen! ...
Thanks Patrick..
I wasn't going to post about it, because in the end we did come to a fair resolve I felt. But when I saw the glowing accolades, I was like wait a minute. That is completely different than my experience. And at least the forum members know not to buy a 201...
Yikes!!! Sorry to hear that...
Your new photos are absolutely divine with your new 202 PT - which I'm hoping will help assuage the challenges you had with the experience. As I recall the 201 had the manual wind movement which supposedly had reliability issues (I think I read this in a ...
Thanks Peter..
I do love Urwerk and I love their designs so I try not to let an otherwise anomaly case like mine define the company. In their defense what other company other than small indies can I get in contact with the owners? Martin Frei was wonderful in resolving ...