patrick_y
[PuristSPro Moderator]
33525
I can't say your proposal is right or wrong.
I can't say your proposal is contractually right or wrong as I can't see the entire contract you have with the dealer. But, from a consumer point of view, I would propose two solutions; either a full refund (the store should know that they'll be able to keep your loyal business this way, and it's obvious you're a regular client), or an entire new watch. And I would actually prefer the whole refund. As it's clear that the problem wasn't fixed the first time.
It's a minute repeater? Or is it a Minute Ratrapante? Acronyms are confusing! Either way, this shouldn't change my proposal. But the dealer and the manufacturer will be more hesitant to give you a new minute repeater or refund you or do the right thing because it was a large sale. Unfortunately, if it was a $10K base model, they would be less hesitant. But considering there's a lot of profits on the line, I find that companies are not willing to do the right thing on big sales that they would on smaller sales.
So now there’s a hiccup in my short but well needed vacation
My Parm MR just stopped keep in time. I noticed the balance wheel is still moving, but when I go to set it, there’s a click in the crown so I stopped immediately. I already notified my A.D. and the representative in my area. So if some of you recall, this...
Sorry to hear Tony!
At least it was warmer down south! I am with you, after two issues within a year, still under warranty, I would also ask for a new watch. The worst that happens is they say no. But hopefully they can make it right to your satisfaction. Good luck and keep ...
You are absolutely right to ask for a replacement.
If they value their customers it should not be an issue.
I can't say your proposal is right or wrong.
I can't say your proposal is contractually right or wrong as I can't see the entire contract you have with the dealer. But, from a consumer point of view, I would propose two solutions; either a full refund (the store should know that they'll be able to k...
Got it.
I couldn't recall which watch you had problems with in the past. And MR came to minute repeater in my mind first. With the Minute Rattrapante, I hope that they'll refund you or replace it. The brand needs to understand that watches to many of us are a sac...
Really sorry to hear of this.
Like others here point out, it's totally reasonable to expect such an outcome at this point. I'll keep my fingers crossed for you, good luck! 🤞🙂↕️
So sorry to hear. Don’t let that spoil your
time off and search for the yacht. I do not think unreasonable request - but I would want to know is it the same problem/fix needed or something else now. If they are not willing to replace it - then I would ask that they extend the warranty out as anothe...
I’m very sorry to hear that, Tony.
I would react in the exact same way (what could be wrong with at least trying to ask for a replacement). And I hope your AD and the brand will understand how much such a double issue in the first year of ownership tarnishes the relation you have with the ...
Hey Tony,
So I went through this with JLC in 2015 with a Reverso Duoface. Check to see what kind of bill of sale you signed. They replaced it three times and none of them worked (hence au revoir JLC) I would encourage you to keep careful records of your interaction...
most annoying 😑
especially the timing. hope it didn't impact your vacation too much. watch selling is a very lucrative business. presuming you are a frequent VIP there, they have made plenty off u, and would love to continue to do so. I believe they will be accommodating...
Dear Tony, I have heard
that it could be a problem by the Gmt. Rattrapante if you push both bottom together: the Gmt and the Zero-Reset (Rattrapante) button. I don’t know if it could be the same by the Minute Rattrapante… Yours, Adam
100% reasonable
It is clear this particular watch has a serious issue and based on the inconvenience you’ve experienced, I think it’s reasonable to ask for a replacement. Additionally, I would remind them that you have been a strong advocate for the brand! I don’t think ...
You want my opinion? I'm torn.
On the one hand, we can consider ourselves lucky that we can afford this hobby. It's an absolute luxury. It's not about survival. You have beautiful watches, and the PM is something very special. On the other hand, I find it extremely annoying when high p...
I feel your request is reasonable and should be accommodated.
Let's not forget this is not your only piece from the brand. You have invested in them, they should have no problem issuing you a replacement. Sorry for the trouble, Doc. I have never enjoyed a watch more than the Minute Rattrapante, but certainly underst...
I usually take moments like these to justify buying another watch:)
I had to send back my MB Blue Arrow back to the manufacturer as the chrono hand was not centering. I took that opportunity to buy the PF skeleton in RG. Problem solved In all seriousness I would ask for a new watch it's almost like a lemon law for cars. W...
Parmigiani should be sending you a new one. Not just because you own other references from Parmigiani, but it is the right thing to do. I own two and love them. One had a problem with the date change and they fixed it.
With the following of Parmigiani on this site, I am sure M4 will have something to say on his upcoming trip.
Sorry to hear that, I think it's totally reasonable to request a new one. I would either want a new one or a full refund tbh.
It's not even about whether the one you have can be repaired reliably, is about time lost in service. Just like lemon laws on cars, it isn't fair for a customer to bear the loss of utility from multiple services on a new item, they should get you a new on...
I am very sorry to read about your problems.
I can easily relate to your frustration because I did experience something similar with my Vacheron watch. I turned to VC asking for a refund or a new watch when speaking to a man in charge at VC Geneva. He really exeeded all my expectations telling me on...