They go to the boutiques with a list in mind, they ask for the model and the price and they buy / not buy. No room for experience, or conversation about savoir-faire, etc. The problem was luxury brands got used to this type of behaviour, and they have gotten lazy. The customer service dropped incredibly. I visit the boutiques in Paris frequently, and it was truly a pain until this year.
I did another tour this weekend - there is barely anyone in the boutiques. Result? Even the SAs in Chanel and Hermes got very friendly, which was nnever the case