Horological Meandering

justpen
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Name & Shame... Raise & Praise..

Hi J,

Your argument comes across often, by a few.... but I and many others believe that it is misguided in that, this is a Forum about watches and all relevance pertaining to the different makes and models.

Service, be it good or bad, is very relevant to a watch, or any product. Service is critical to most commodities in these modern times as virtually every item we buy today is way beyond the average consumers ability to fix.... as say compared to the more simple age of 50 years past.

As globalization, especially enjoyed by multinationals, has engulfed the world, every international company has had to establish and maintain a world wide service network.

Mercedes do it, Toyota do it, Sony do it, Seiko do it.

What is the difference with watch makers, why should we expect that they not do it?

To produce more product than you have the ability to service is a total disregard for your consumer and your future.

I see no need to discourage a Name & Shame attitude..... no more than I see a need to qualify, a Raise & Praise of a makers achievements, to ascertain if it is from a genuine customer, or a company rep covertly promoting their product by deceit..... as I am sure happens from time to time.

Chopard is the winner of this Thread as the lead Post's M.O.of Chopard has been confirmed by many subsequent posts... many written by names any regular reader recognizes..... so one assumes that the Chopard reputation for good after sales service is true.

Bottom line is, if I say Breguet service is lousy compared to experiences I have had with other companies, then let Breguet defend their reputation by proving me wrong...... fix the problems... and get my watches back to me.... or deny they have them in Switzerland.

They could do this all of these things.... but they have done non.

Because you are correct, Makers do read this forum.

Breguet Switzerland are aware of my writings and disappointment.

The very next day after I lodged a September post on this forum about my Breguet Marine having to go back again for a stuck rotor... and that my Breguet Reveil du Tsar was already back in Switzerland, I had an email from Breguet in Switzerland stating they had been reading my Post, their hearing that my marine watch had to be returned again, and after a period of email exchanges promised they would expedite my repair of my Marine and do what they could to get my 5707 back as quickly as possible so I had at least one Breguet watch to wear.

The last correspondence I had from Breguet was October the 3rd.... 32 days ago. They advised that they had now inspected my 5707... it did have some excess oil from the winder which had hardened and was moving around in the movement. They also stated the rest of the watch was fine.

So the question is about large companies .... even if they are aware of a problem... are they geared up to fix it.

I would think some are not... on the 5707 alone... 32 days after detecting a problem... that is not the total time the watch has been away , but the time lapsed after detecting the problem.

I would think it is long enough to get it back to the customer.

So to discourage readers to 'drag the brand through the mud on this forum' ...... I disagree.

This Forum is possibly one of the best tools for promotion of high end watches available to the makers.

Chopard are not concerned about members / consumers writings.... and neither should Breguet... if they can match Chopard.

It is up to the readers to make a judgement if writings about the Breguet after sales service is true... or not true... the same as it is up to the readers to make a judgment on Chopard.

Kindest regards,

Jack